Refund Policy
Last updated: October 13, 2025
Thank you for choosing SilverPlantWindow. We strive to prepare delicious meals with fresh ingredients and to provide you with a pleasant dining experience. If you are not completely satisfied with your order, our refund policy outlines the steps you can take to resolve issues fairly and efficiently.
Eligibility for refunds
refunds are considered for: incorrect or missing items, cold or undercooked dishes, and items that do not meet the description on our website. To be eligible for a refund, you must submit a request within 48 hours of delivery or pickup. Gift cards and promotional items are not eligible for cash refunds unless required by law. Orders placed for delivery through silverplantwindow.xyz may be eligible for a partial or full refund depending on the nature of the issue and the evidence provided.
How to request a refund
To start a claim, please contact our team at +44 20 7946 0958 with your order details, including the order number, the items in question, and a brief description of the issue. If available, attach photos showing the problem. Our customer care team will assess the claim and respond within 1–2 business days. Refund decisions are made at the discretion of SilverPlantWindow and may involve reviewing delivery notes and kitchen logs.
Resolution options
Depending on the assessment, the following options may be offered: a full refund to the original payment method, a replacement dish at no additional charge, or a credit applied to your account for future orders at SilverPlantWindow. Refunds are issued to the original payment method where possible and may take several business days to appear on your statement according to your bank or payment provider’s processing times.
Delivery and pickup discrepancies
For delivery orders, ensure the recipient and address are correct. If a delivery is missing items or arrives significantly altered, please notify us immediately so we can arrange a remedy. For pickup orders, verify the order when collecting; if any issue is discovered after leaving the pickup area, contact us within 24 hours to discuss a suitable resolution.
Partial refunds
In cases where only part of an order is affected, a partial refund or discount on a future order may be offered. The exact amount is determined after reviewing the claim and is calculated to reflect the value of the affected items and service quality.
Non-returnable items
Fresh food and beverages that have been eaten or consumed, or items that have been customized or prepared per special instructions, may not be eligible for refunds unless there is a quality defect or error on our part. If you are unsure, contact us and we will review your case.
Taxes and fees
Refunds will include any applicable taxes where required by law. Delivery fees may be refunded only as part of a full order refund or at the discretion of SilverPlantWindow in cases of service failures on our side.
Contact information
If you need to reach us, please use the following contact details: +44 20 7946 0958 or visit silverplantwindow.xyz for further instructions. You may also drop a message with your order number and details to ensure a faster resolution.
Privacy and data handling
We handle all refunded information in accordance with our privacy policy. Any photos, order numbers, or correspondence related to refunds are stored securely and used solely for the purpose of processing claims and improving service.
Additional notes
Our team is dedicated to resolving issues promptly and professionally. We appreciate your understanding and cooperation to help us maintain high-quality service. If you have any questions about the process, please contact us at the details above and we will guide you through the next steps.
Address: 43 Bedford Street, London, WC2E 9HA, United Kingdom
Phone: +44 20 7946 0958
Website: silverplantwindow.xyz
Currency: £